Global Shipping Policy
Last Updated: [5/5/2026]
Thank you for shopping at [DERISSA]. This Shipping Policy applies to all orders placed by customers worldwide (including but not limited to the Americas, Europe, Asia, Oceania, Africa, etc.).
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## 1. Order Processing & Dispatch Time
- All orders will be packed and dispatched within **10 calendar days** after the order is placed.
- Order processing days are **Monday to Friday** (excluding public holidays).
- After dispatch, you will receive a shipping confirmation email containing a **tracking number**. You can track your package using the link in the email.
> Note: Customized, pre-order, or special items may have slightly longer processing times – please refer to the product page for details.
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## 2. Global Transit & Delivery Time
- We promise that your package will be delivered to the address you provided within **30 calendar days** from the date of dispatch.
- If delays occur due to force majeure (e.g., extreme weather, customs clearance delays, public holidays, pandemics, etc.), we will do our best to coordinate, but we shall not be liable for any compensation arising from such delays.
- Some remote areas or restricted countries/regions may not be able to guarantee delivery within 30 days – please contact customer service before placing your order.
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## 3. Tracking & Liability
- We provide **full tracking service**. If there is no tracking update for more than 10 days after dispatch, please contact us at [customer service email/contact info].
- If the package is returned or delayed due to an incorrect address, wrong phone number, or failure to pick up the package in time, the buyer shall bear all resulting consequences.
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## 4. Customs Duties, Taxes & Clearance
- If a package is returned or destroyed because the buyer refuses to pay customs duties, we will **not provide a refund or resend**.
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## 5. No Returns or Exchanges
**Important Notice:** All products on this website **do not support change-of-mind returns or exchanges**.
- We do not accept return/exchange requests based on personal preference (e.g., color difference, wrong size, no longer wanted, different expectations, etc.).
- We do not accept mid‑shipment refund requests or refusal of delivery simply because international shipping takes time.
> Exceptions:
> - For hygiene and safety reasons, food, cosmetics, and intimate apparel will not be accepted for any handling once the seal is broken.
> - Used, washed, disassembled, or otherwise resale‑compromised items are not covered under any after‑sales service.
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## 6. Address Change & Order Cancellation
- **Address change:** You may contact customer service to change your address once **before dispatch** (i.e., within 10 days after placing the order). No address change requests will be accepted after dispatch.
- **Order cancellation:** Once the item has been dispatched (a tracking number has been generated), cancellation is no longer supported.
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## 7. What if the Package Does Not Arrive Within 30 Days?
Although we strive to deliver within 30 days, please understand that:
- If you have not received your package after 30 days, please contact customer service **by the 35th day** at the latest. We will help check the shipping status.
- As stated in **Section 5**, late delivery **does not qualify as a reason for return or exchange**, nor will it be accepted for refund requests or disputes – unless the logistics carrier confirms the package is completely lost (see Section 3).
- If you cannot accept possible shipping fluctuations, please order carefully.
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## 8. Contact Customer Service
For any shipping‑related issues (tracking, damage, wrong item sent, loss only), please contact:
📧 czdulizhan5@163.com
**Response time:** Within 24 hours (business days)